Privacy Policy

At Charles + Lee, we respect your privacy and are committed to protecting your personal information.

We handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can access or update your details.

What Is Personal Information?

Personal information is any information that can be used to identify you.

This may include:

  • Name
  • Postal address
  • Email address
  • Phone number
  • Purchase history
  • Other information you provide to us

How We Collect Your Information

We collect personal information when you:

  • Place an order on our website
  • Sign up to our email newsletter
  • Contact us by email or through our website
  • Enter a promotion or competition
  • Interact with us on social media

By providing your personal information, you consent to us collecting, using and storing it in accordance with this Privacy Policy.

How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Send newsletters, promotions and special offers
  • Conduct competitions and notify winners
  • Improve our products, services and website
  • Better understand our customers

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us at info@charlesandlee.com.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information may be stored electronically and, where necessary, in paper form.

While no system is completely secure, we use appropriate safeguards to help keep your information safe.

Keeping Your Information Accurate

We rely on the information you provide to us to be accurate and up to date.

If any of your details change, or if you believe the information we hold is incorrect, please contact us at info@charlesandlee.com so we can update our records.

When We Share Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

  • Payment providers
  • Shipping and fulfilment partners
  • Email marketing providers
  • Website and technology providers
  • Professional advisers

We may also disclose your information where required or authorised by law.

We do not sell your personal information to third parties.

Access to Your Personal Information

You may request access to the personal information we hold about you.

To make a request, please contact us in writing at info@charlesandlee.com.

We will respond within a reasonable timeframe and, where permitted by law, may charge a reasonable fee for providing copies of information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

This information may be used to enhance website performance, marketing and customer experience.

Contact Us

If you have any questions about this Privacy Policy, would like to access or update your personal information, or wish to make a complaint, please contact us at:

Email: info@charlesandlee.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations.

Any updates will be posted on this page.

Charles and Lee Pty Ltd
ABN 17 605 786 730