Delivery & Returns
Shipping, Returns & Delivery
How Much Does Shipping Cost?
- FREE shipping on all orders over $60
- $7.50 flat rate shipping for orders under $60
We currently ship within Australia only.
If you require international shipping, please contact us at info@charlesandlee.com and we’ll do our best to help.
How Long Will My Order Take to Arrive?
We aim to dispatch all orders on the next business day.
All orders are shipped via Australia Post.
During busy periods, please allow up to 3 business days for your order to be processed and shipped.
We are based on the Central Coast of New South Wales, so delivery times will vary depending on your location.
Once your order has been dispatched, you’ll receive tracking details so you can keep an eye on its progress.
Refunds and Returns
Changed your mind? No problem.
We accept returns and exchanges on unopened products only.
If you have concerns about product ingredients, please review the Ingredients section on our website before purchasing.
Return shipping costs are the responsibility of the customer unless the item is faulty or there is a product quality issue.
For any quality issues, contact us at info@charlesandlee.com and we’ll sort it out.