Delivery & Returns
Shipping, Returns & Delivery
How Much Does Shipping Cost?
FREE Shipping – orders over $60
Australia Post Parcel Post with tracking.
Regional areas + WA may take up to 7 business days.
Standard Shipping flat rate – $7.50 orders under $60
Australia Post Parcel Post with tracking.
Regional areas + WA may take up to 7 business days.
Express Shipping – $14.50
Australia Post Express Post with tracking.
Next day for CDB areas, regional areas + WA may take up to 5 business days.
We currently ship within Australia only.
If you require international shipping, please contact us at info@charlesandlee.com and we’ll do our best to help.
How Long Will My Order Take to Arrive?
We aim to dispatch all orders on the next business day.
Orders placed by 7am Monday–Thursday ship same day. Orders placed after 8am or on Friday–Sunday ship next business day.
All orders are shipped via Australia Post.
During busy periods, please allow up to 3 business days for your order to be processed and shipped.
We are based on the Central Coast of New South Wales, so delivery times will vary depending on your location.
Once your order has been dispatched, you’ll receive tracking details so you can keep an eye on its progress.
Refunds and Returns
Changed your mind? No problem.
We accept returns and exchanges on unopened products within 30 days of purchase.
If you have concerns about product ingredients, please review the Ingredients section on our website before purchasing.
Return shipping costs are the responsibility of the customer unless the item is faulty or there is a product quality issue.
For any quality issues, contact us at info@charlesandlee.com and we’ll sort it out.