FREE SHIPPING FOR ORDERS OVER $60

FAQ

How much does shipping cost?

Shipping is free within Australia for all orders over $60. Flat rate of $4.99 for orders under $60. 

How long will my order take to arrive?

All orders placed will be sent the next business day. As we are based in Melbourne, delivery times will vary depending on your location (use your tracking info to keep an eye on the whereabouts of your order). During busy periods, please allow up to 3 business days for your order to be processed.

We ship our orders via Australia Post.

Do you ship outside of Australia?

Currently we only ship to Australian customers, however, contact us at info@charlesandlee.com if you need something sent internationally.

How do you manage refunds and returns? 

Whilst we hand pack and put a lot of care into your order, we understand there may be times when you've accidentally ordered the wrong product or a product is not what you expected. Be sure to check the ingredients tab in our website footer before purchasing to check for any additions you may be sensitive to. 

Please note, we can only accept a return or exchange on unopened products.

Are Charles + Lee products tested on animals?

Absolutely not.

Where is Charles + Lee made?

Designed, formulated and manufactured in Melbourne, Australia.

Do you offer samples for bloggers? 

We are always interested in working with bloggers. If you'd like to chat to us about a collaboration, please contact info@charlesandlee.com.

Is Charles + Lee safe for use on sensitive skin? 

Our products are safe to use on all skin types, however, as with any new product we recommend doing a skin patch test prior to use. 

Where can I find a list of ingredients?

In the Ingredients + Care tab which can be found in our website footer.